New Client Paperwork (Adult)
Click below to access paperwork for adults beginning treatment.
En Español
New Client Paperwork (Youth)
Click below to access paperwork for young people beginning treatment.
En Español
Client Handbook
Our Client Handbook provides helpful information about HPMHC services, programs and policies. Click below to view it.
No-Show Policy
Please contact us as soon as possible to cancel or change scheduled appointments. Click below to read our policies.
Fees & Sliding Scale
We offer a sliding fee scale for people who are uninsured, underinsured or meet certain income guidelines. No one is denied services based on their ability to pay. Click below to learn more.
Other Documents
FAQ
How do I schedule an appointment?
Call High Plains Mental Health Center at (785) 628-2871 or (800) 432-0333. We will take your information and help you schedule your intake assessment with a mental health professional. Typically, intake appointments are available the same day or next day. Services are available in-person or via telehealth from the comfort of your home.
What can I expect when I call for services?
We understand anyone can experience mental health challenges at some point during their lives, and we will address your concerns without judgment—as the real health concerns they are. We will connect you with a therapist to get started, and you can expect an intake assessment. At your first appointment, our staff will work with you on reaching a diagnosis and setting recovery goals. We will then recommend a treatment plan and help you schedule future appointments as needed. Entry paperwork is required for new individuals receiving services, including questions about the symptoms that are bothering you and family medical history. Individuals are encouraged to come to their first appointment 30 minutes early for paperwork. You can find and submit intake paperwork online from our website.
What should I bring to my first appointment?
Please bring your health insurance card and the cost of any copays. If your insurance is provided through a family member, please have their date of birth available. Otherwise, we might not be able to access your health insurance policy.
Will insurance pay for services? How is billing done?
During registration, you will be asked to provide information about insurance and income in order to determine your payment rate. Fees vary according to the services provided and are comparable to or lower than the cost of similar services in private agencies. High Plains is an approved provider for mental health services for many insurance providers. Our staff files claims to private insurers, Medicaid (KanCare) and Medicare. Individuals without insurance may qualify for sliding scale fees. Payment is expected at the time service is provided. Services are not denied based on ability to pay. Individuals living outside the 20-county catchment assigned to High Plains Mental Health Center may seek treatment here but will not be eligible for reduced fees.
What is the policy for confidentiality?
Maintaining confidentiality is essential. Information you share with members of our staff will not be given to any other person without your written consent, or in special situations defined by law. We encourage individuals receiving services to consider signing Release Of Information forms if needed so your provider can communicate with others involved in treatment, such as a primary care physician or school counselor. We cannot share information with other providers without your written permission.
Take the First Step Toward Better Mental Health
To get started, click the link below and tell us how to contact you. One of our friendly care navigators will reach out to assist you.
Need immediate support? Call (800) 432-0333.