Payments on an account that are in excess of the account’s balance will be segregated on the account and reflected as a credit. The over-payment will be maintained on the account and applied to future charges. Over-payments will be refunded to the party that made the payment when the patient’s episode of care has been closed and the account no longer has a balance outstanding with either a third party or self pay. Over-payments that were originally made by cash or check will be refunded by check. Over-payments that were originally made by credit card will be refunded back to the credit card unless the card is expired or no longer valid. In that case a check will be issued.
For assistance, please contact our insurance department at (785) 628-2871.